Refund, Return, and Replacement Policy

At Rebel Cheese we strive to provide high-quality plant-based, vegan food products to our customers. We understand that issues may arise at times, and we want to ensure a fair and transparent refund process. Please review our refund policy carefully:

Eligible Reasons for Refund

• Product Quality Issues: If you receive a product that is spoiled, contaminated, or otherwise unfit for consumption due to a manufacturing defect. Please provide pictures of the quality issue, as well as pictures of the lot sticker as described below.
• Incorrect Items: If you receive items that do not match your order.
• Damaged Packaging: If the product arrives with damaged packaging that affects the quality or safety of the food.  Please provide pictures of the damaged packaging as well as pictures of the lot sticker as described below.

Refund Process

1. Contact our customer service within 48 hours of receiving the product.
2. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
3. Provide details about the issue, including order number and photos if applicable.
4. Please be sure to include photographs of your incorrect or damaged product. Include a photo of the Lot Number on the cheese (see image):
5. Our team will review your request and may ask for additional information.
6. If approved, refunds will be processed within 5-7 business days to the original payment method.

Non-Refundable Situations

Please note that refunds will not be issued in the following cases:

• Personal taste preferences or disliking a product's flavor. For example, saying something is "too salty" or "too spicy" is NOT sufficient reason for a refund. We are based in Austin, Texas so some of our products are spicy such as our Hatch Chile Cheddar, Pimento Cheese, Buffalo Blue Cheese Dip, and Pepper Jack.
• Failure to read product descriptions or ingredients. 
• The wrong address was entered when the order was placed, leading to the delivery being sent to an incorrect location.
• The package was stolen or not received, even though it was delivered to the address.
• The package was received but not refrigerated immediately.
• Requests made after the 48-hour window without extenuating circumstances.

Return Policy

• Since our products are perishable, we do not accept returns.
• We do not accept the return or exchange of a gift card.

Replacement Policy

• In the event we issue a replacement order, we will request that the customer cover the shipping cost.
• Because our products are perishable, we strongly recommend adding the Shipping Insurance option to your order during Check Out. Shipping Insurance (provided by Navidium) is an added layer of protection to your order which ensures replacement for lost, stolen, or damaged packages. Examples of damages covered by shipping insurance are warm products. By not selecting shipping insurance, Rebel Cheese is not liable for lost, damaged, or stolen items.

Contact Us

• If you have any questions about our refund policy or need to request a refund, please contact our customer service team at cheeseclub@rebelcheese.com.
• We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.