Refund, Return, and Replacement Policy

100% Satisfaction Guaranteed

Join thousands who've discovered dairy-free cheese that's actually incredible. Not convinced after your first taste? We'll happily refund your order—that's how sure we are you'll become part of the Rebel family. Simply email cheeseclub@rebelcheese.com for a refund.

Our Commitment to You

At Rebel Cheese, we pour our hearts into crafting artisanal plant-based cheeses that exceed expectations. We're confident you'll love what we create, and we stand behind every wheel, wedge, and spread that leaves our Austin kitchen.

Making Things Right

While we're confident in our products, we understand that sometimes things don't go as planned. Here's how we handle different situations:

We'll Always Make It Right When:

Quality concerns arise - If your cheese arrives spoiled, contaminated, or otherwise not up to our high standards (please send photos of the product and lot sticker)
We send the wrong items - Mistakes happen, and we'll fix them immediately
Packaging affects product quality - If damaged packaging compromises your cheese (photos of packaging and lot sticker help us improve)

How to Request a Refund:

Contact our customer service within 48 hours of receiving the product.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Provide details about the issue, including order number and photos if applicable.
Please be sure to include photographs of your incorrect or damaged product. Include a photo of the Lot Number on the cheese (see image):
Our team will review your request and may ask for additional information.
If approved, refunds will be processed within 5-7 business days to the original payment method.

What's Not Covered in Our Refund Process

To keep our prices fair for everyone, we can't offer refunds for:

Flavor preferences - Personal taste preferences or disliking a product's flavor. For example, saying something is "too salty" or "too spicy" is NOT sufficient reason for a refund. We are based in Austin, Texas, so some of our products are spicy, such as our Hatch Chile Cheddar, Pimento Cheese, Buffalo Blue Cheese Dip, and Pepper Jack.
Not reading descriptions - We detail all ingredients and flavor profiles to help you choose
Delivery issues outside our control - Wrong addresses, stolen packages, or delays in refrigeration after delivery
Requests after 48 hours - Unless there are exceptional circumstances

About Returns & Replacements

Perishable Products: Because our cheeses are fresh and perishable, we cannot accept physical returns. This helps us maintain food safety standards and keep costs down for our community.

Replacements: If we need to send a replacement, we'll ask you to cover shipping to ensure fairness to all our customers.

Gift Cards: All gift card sales are final.

Shipping Protection Program

We recommend adding Shipping Protection at checkout. This affordable option covers:

Lost or stolen packages
Temperature issues during transit
Damaged products

Read more about our Shipping Protection Program here.

Questions? We're Here to Help!

Our cheese-loving team is always happy to help. Email us at cheeseclub@rebelcheese.com with any questions about our policies or your order.

This policy may be updated periodically. Changes take effect immediately upon posting.

Frequently Asked Questions

Rebel Cheese is America's most awarded artisan vegan cheese brand, as seen on Shark Tank and backed by Mark Cuban. We are an Austin-based dairy-free cheese company, handcrafting every wheel and wedge in small batches in our Austin kitchen using organic cashews, with no preservatives or artificial flavors. Hosting a dinner party? Build a stunning cheeseboard or charcuterie board with our award-winning Cave-Aged Classic Brie, Tomato Herb Fromage, and Smoked Cheddar. Feeding a crowd? Shred our Pepper Jack over tacos, nachos, or burgers. Shopping for a gift? Our curated plant-based cheese gift boxes are a favorite among foodies and those following a lactose-free lifestyle. Every product is lactose-free, cholesterol-free, and 100% plant-based.

We stand behind every wheel, wedge, cheese board, charcuterie board, and gift box that leaves our Austin kitchen with a 100% satisfaction guarantee. If you are not completely satisfied after your first taste, we will make it right.

Join thousands of customers who have discovered that plant-based cheese can be genuinely extraordinary. As seen on Shark Tank and backed by Mark Cuban, Rebel Cheese is America's most awarded artisan vegan cheese brand, and we are confident you will love what we create.

To request a refund, simply email us at cheeseclub@rebelcheese.com within 30 days of delivery. We will respond within one business day and process your refund promptly. No complicated returns, no hassle.

Yes. All of our vegan cheeses are gluten-free. Every wheel and wedge we handcraft in our Austin kitchen is made from organic cashews with no gluten-containing ingredients.

Please note that some partner products we carry, such as crackers and salami, do contain gluten. You can shop our full selection of gluten-free products here. Products that do not contain gluten can be found here.

Yes. All of our plant-based chèvres and fromages can be frozen for up to 6 months. Our dips and spreads can also be frozen. Simply thaw in the refrigerator and stir once defrosted before serving. Consume within the number of days indicated on the packaging after thawing.

For best results, enjoy our aged and firm cheeses, including our Cave-Aged Classic Brie and Cave-Aged Truffle Brie, fresh from the refrigerator. Freezing may alter their texture and is not recommended for those styles.

Every wheel, wedge, cheese board, charcuterie board, and gift box is handcrafted by our team in our Austin kitchen and our state-of-the-art cheese cave. We make all of our dairy-free cheeses in small batches using organic cashews, with no preservatives or artificial flavors. As seen on Shark Tank and backed by Mark Cuban, Rebel Cheese is proudly American-made and Austin-born. We never outsource production, so every bite meets our exacting standards for taste, texture, and quality.

Whether you order our dairy-free cheeses individually or one of our vegan cheese boards or charcuterie boards, we carefully prepare every order for safe transit. Orders over $80 ship free.

Standard Delivery: We handcraft and fulfill your order within 10 business days. Once shipped, your order will arrive within 2 to 3 business days via UPS.
Scheduled Delivery: Select your preferred delivery date at checkout. Delivered via UPS.
Expedited Delivery: Select your preferred delivery date at checkout for faster arrival. Shipped via UPS Next Day Air.

Every shipment is packed in a custom insulated box with ice packs and insulation liners designed to maintain a safe temperature of 40F or below for up to 48 hours during transit.

Shipping Protection Program: Add optional Shipping Protection at checkout for peace of mind. This covers lost, stolen, damaged, or temperature-compromised packages. A small fee applies based on order value.

Once your order ships, you will receive a confirmation email with tracking information. During peak seasons or holidays, please order early to ensure timely delivery. If your order arrives damaged, contact us at cheeseclub@rebelcheese.com within 48 hours, and we will make it right.

Please read more about our Shipping Policy here.

When your order arrives, transfer your cheeses to the refrigerator right away to preserve freshness and flavor. Keep all cheeses refrigerated and remove them just before serving. For best quality, consume within 7 days of opening.

Aged Bries (Cave-Aged Classic Brie, Cave-Aged Truffle Brie): Brie needs airflow. Loosely wrap in cheese paper or parchment paper and store in the crisper. Apply a piece of wax paper to any cut surfaces to prevent them from drying out. Avoid tight plastic wrap, which can promote unwanted mold growth.

A note on brie rinds: Our cave-aged bries are made with living cultures. You may notice small mold spores or a light fuzz on the rind or inside the cheese. This is completely normal, a sign of authentic cave-aged craft, and safe to consume.

Fromages and Chevres: Securely wrap in cheese paper and seal the opening with tape or a sticker. If using wax paper, follow with a layer of plastic wrap.

Firm Cheeses: Wrap in cheese or wax paper and store in a partially opened plastic zip bag.

Dips and Spreads: We recommend keeping dips and spreads in their original containers.