Refund, Return, and Replacement Policy
At Rebel Cheese we strive to provide high-quality plant-based, vegan food products to our customers. We understand that issues may arise at times, and we want to ensure a fair and transparent refund process. Please review our refund policy carefully:
Eligible Reasons for Refund
- Product Quality Issues: If you receive a product that is spoiled, contaminated, or otherwise unfit for consumption due to a manufacturing defect. Please provide pictures of the quality issue, as well as pictures of the lot sticker as described below.
- Incorrect Items: If you receive items that do not match your order.
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Damaged Packaging: If the product arrives with damaged packaging that affects the quality or safety of the food.
Please provide pictures of the damaged packaging as well as pictures of the lot sticker as described below.
Refund Process
- Contact our customer service within 48 hours of receiving the product.
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
- Provide details about the issue, including order number and photos if applicable.
- Please be sure to include photographs of your incorrect or damaged product. Include a photo of the Lot Number on the cheese (see image):
- Our team will review your request and may ask for additional information.
- If approved, refunds will be processed within 5-7 business days to the original payment method.
Non-Refundable Situations
Please note that refunds will not be issued in the following cases:
- Personal taste preferences or disliking a product's flavor. For example, saying something is "too salty" or "too spicy" is NOT sufficient reason for a refund. We are based in Austin, Texas so some of our products are spicy such as our Hatch Chile Cheddar, Pimento Cheese, Buffalo Blue Cheese Dip, and Pepper Jack.
- Failure to read product descriptions or ingredients.
- The wrong address was entered when the order was placed, leading to the delivery being sent to an incorrect location.
- The package was stolen or not received, even though it was delivered to the address.
- The package was received but not refrigerated immediately.
- Requests made after the 48-hour window without extenuating circumstances.
Return Policy
- Since our products are perishable, we do not accept returns.
- We do not accept the return or exchange of a gift card.
Replacement Policy
- In the event we issue a replacement order, we will request that the customer cover the shipping cost.
- Because our products are perishable, we strongly recommend adding the Shipping Insurance option to your order during Check Out. Shipping Insurance (provided by Navidium) is an added layer of protection to your order which ensures replacement for lost, stolen, or damaged packages. Examples of damages covered by shipping insurance are warm products. By not selecting shipping insurance, Rebel Cheese is not liable for lost, damaged, or stolen items.
Contact Us
- If you have any questions about our refund policy or need to request a refund, please contact our customer service team at cheeseclub@rebelcheese.com.
- We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.
Let customers speak for us
This is so close to the real thing. A little bit pungent, creamy, and spreadable. I was able to make a sandwich with Brie, apples, and ham which I thought I could never have again. A perfect replacement for the real thing.
This is so good! I spread this on a bagel this morning for the first time and the flavor combo literally reminds me of pizza. No weird after taste, lots of great herbal flavor, and creamy.
I am not going to lie. I was very skeptical to try other vegan cheeses but I gave Rebel cheese a try. I ordered the November fromagier box and 4 other cheeses. I tried the Brie first, with super low expectations (to avoid disappointment), and WOW!!!! As a French woman I do approve the Brie for sure! I can’t wait to try the other cheeses I got.
Now this one really knocked my socks off, because I didn't think they could get the texture or flavour, but they got both, down pat.
I would order a kilo of this if I could afford it.
Smeared on toast in the morning, sweet and creamy, perfection
The rind, omg. The rind. 😭 It's that bounce! The texture of real brie 🤤😍 I'm happier than humanly possible.
And real truffle flavour just gives it an oumph I can't get enough of!
I am absolutely ecstatic, this is the only non-dairy cheese I've tried that I like.
The truffle brie is particularly delicious, the the gruyère had a surprisingly marvelous texture.
Now I hope some stores start supplying rebel cheese in Canada so I can avoid shipping fees.
This is my first time trying your vegan cheeses and I am blown away. They are DELICIOUS!!! I know I could make a cheese board for Thanksgiving and no one would know the difference! ♥️
This is my favorite so far of the Rebel Cheeses. I actually like it better than most real cheese spreads. Looking forward to trying them all.
I have sought out dairy-free cheese for over a decade, so I have tried more brands and options than I can even count. Without hesitation, I can genuinely say this is one of the very best that I have ever had!
The Brie is amazing and one of my favorites from Rebel. I also had the Bacon dip, Buffalo dip, and Pimento dip; all three delivered in taste and texture! If you like spicey, the Buffalo dip is for you....
I highly recommend this brand as not only does it scratch the itch for real cheese taste and feel, but it will definitely exceed your expectations!
As a vegetarian who leans towards vegan one thing that keeps me from making the plunge is cheese. Rebel cheese is the first to make that a painless transition - their brie and truffle brie can rival any dairy equivalent. Thank you for making it! Now please sell in shops in Vermont!
I totally expected this spread to be thick and tangy, with the (kinda) usual aftertaste of vegan cheese. Believe me when I tell you that this was not the case. On first bite, I got hints of smokiness, reminiscent of something that had bacon in it. As I had more, it became a wonderful mix of smoky and spicy (not hot, just...spicy). I admit that I had to stop snacking and check the label to make sure it was vegan - it is! If you're on the fence, take the chance and try this spread.
This is a thick spread / dip- so good on pretzels or crackers - devoured it !
I am obsessed with the bacon and scallion spread and the Pimento Dip The flavors are so delicious and would never know it was vegan.It is a staple in my fridge.
I’m extremely lactose and milk-protein intolerant and it sucks because I love cheese and up until now, I have had no good alternatives.
This is as good as it gets—the plain chèvre is perfect as a pair for avocado toast. The Brie has the mouth feel of actual Brie. The dips are luscious and delicious. I never thought I would be able to have this again.
Thanks. I’m a subscriber for life.
