How should I store my cheese?

Once your cheeses arrive, we recommend transferring them to the refrigerator as soon as you can. All cheeses must be kept refrigerated and should only be removed from the refrigerator immediately before serving. We recommend consuming the cheeses within 7 days of opening. Here are some tips on how to best store the cheese after they have been opened: 

Bries: Brie needs airflow, so we do not recommend tightly wrapping it in plastic wrap, as this can cause bad mold to develop. Instead, we recommend loosely wrapping pieces in cheese paper or parchment paper and storing them in the crisper. Before storing, apply a piece of wax paper to the exposed area to protect cut surfaces from drying out.

Our cave-aged Bries are made with living cultures, and sometimes mold spores bloom and appear on the rind and inside the cheese, like a layer of fuzz. This growth is normal and is fine to consume.

Fromages and Chèvres: Securely wrap in cheese paper and seal the opening with tape or a sticker. If wrapping with waxed paper, follow with a plastic wrap.

Firm Cheeses: Wrap in cheese or wax paper and store in a partially opened plastic zip bag.

How long do the cheeses last?

All cheeses should have a white label attached to their packaging with the lot number and best by date printed on them.

Here are the guaranteed refrigerator shelf lives for each of our cheeses:
All Bries: 60 days
All Fromages: 120 days
All Chèvres: 60 days
Firm cheeses:
Smoked Cheddar: 180 days
Pepper Jack: 90 days
Gruyere, Colby Jack, Parmesan: 150 days
Pimento and Bacon Scallion Dip: 30 days
Buffalo Blue Dip: 60 days

Can the cheese be frozen?

All chèvres and fromages can be frozen for up to 6 months. Any of our dips and spreads can also be frozen — just be sure to stir once thawed. Please defrost in the refrigerator and consume within the number of days allotted prior to freezing.

We do not recommend freezing any brie or firm cheese as it may affect the texture.

We carefully prepare and ship all orders within 10 business days, often sooner. Our shipping days are Monday, Tuesday, and Wednesday. Occasionally, we may be able to ship on Thursdays for Saturday arrival.

All orders are shipped via UPS 2nd Day Air to ensure freshness and timely delivery.

Each shipment is packed in a custom-insulated box with ice packs and insulation liners, designed to maintain a safe temperature of 40°F or below for up to 48 hours during transit.

Once your order ships, you’ll receive a confirmation email with tracking information.

If your order is delayed or arrives damaged, please contact us at cheeseclub@rebelcheese.com within 48 hours of delivery so we can make it right.

During peak seasons or holidays, shipping timelines may be extended. Please place your order early to ensure timely delivery.

Please read more about our shipping policy here.

At Rebel Cheese, we strive to provide our customers with high-quality plant-based, vegan food products. We understand that issues may arise at times, and we want to ensure a fair and transparent refund process. Please review our refund policy carefully:

Eligible Reasons for Refund

• Product Quality Issues: If you receive a product that is spoiled, contaminated, or otherwise unfit for consumption due to a manufacturing defect, please provide pictures of the quality issue and the lot sticker, as described below.
• Incorrect Items: If you receive items that do not match your order.
• Damaged Packaging: If the product arrives with damaged packaging that affects the quality or safety of the food, please provide pictures of the damaged packaging as well as pictures of the lot sticker, as described below.

Refund Process

1. Contact our customer service within 48 hours of receiving the product.
2. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
3. Provide details about the issue, including order number and photos if applicable.
4. Please be sure to include photographs of your incorrect or damaged product. Include a photo of the Lot Number on the cheese (see image of Lot Number example).
5. Our team will review your request and may ask for additional information.
6. If approved, refunds will be processed within 5-7 business days to the original payment method.

Non-Refundable Situations

Please note that refunds will not be issued in the following cases:

• Personal taste preferences or disliking a product's flavor. For example, saying something is "too salty" or "too spicy" is NOT sufficient reason for a refund. We are based in Austin, Texas so some of our products are spicy such as our Hatch Chile Cheddar, Pimento Cheese, Buffalo Blue Cheese Dip, and Pepper Jack.
• Failure to read product descriptions or ingredients. 
• The wrong address was entered when the order was placed, so the delivery was sent to the incorrect location.
• The package was stolen or not received, even though it was delivered to the address.
• The package was received but not refrigerated immediately.
• Requests made after the 48-hour window without extenuating circumstances.

Return Policy

• Since our products are perishable, we do not accept returns.
• We do not accept the return or exchange of a gift card.

Replacement Policy

• In the event we issue a replacement order, we will request that the customer cover the shipping cost.
• Because our products are perishable, we strongly recommend adding the Shipping Insurance option to your order during Check Out. Shipping Insurance (provided by Navidium) is an added layer of protection to your order which ensures replacement for lost, stolen, or damaged packages. Examples of damages covered by shipping insurance are warm products. By not selecting shipping insurance, Rebel Cheese is not liable for lost, damaged, or stolen items.

Contact Us

• If you have any questions about our refund policy or need to request a refund, please contact our customer service team at cheeseclub@rebelcheese.com.
• We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.